First pilot Self-Checkout POS system goes live in an AGRAVIS Raiffeisen store
21th November 2022
As one of the five major agricultural cooperatives in Germany, AGRAVIS Raiffeisen AG, headquartered in Münster, generates sales of around € 7.3 billion and employs nearly 6,400 people in the areas of agricultural wholesale, markets and energy.
In wholesale, AGRAVIS supplies around 1,000 Raiffeisen markets in various regions with a comprehensive range of services and a broad assortment of products including well-positioned own brands.
The DOCK program initiated by AGRAVIS in 2019 focuses on the group-wide introduction of SAP S/4HANA to support the company's core ERP processes - with consenso as implementation partner. One partial goal, the introduction of a new POS system meeting the current legal requirements, could already be achieved in August 2020 with the go-live of the SAP Customer Checkout solution (in short: CCO).
From the very beginning of the activities in the POS area, the idea of a self-checkout POS for the stores was developed in parallel – as an element of the DOCK program, but at the same time also as a requirement from the AGRAVIS-internal working group "Digital Raiffeisen Market".
Together with the partner hokona, consenso developed a CCO-based self-checkout solution on the basis of the existing POS. The SCCO could thus be integrated quite easily into the existing infrastructure. The user and master data supply was implemented smoothly via the SAP Checkout Manager.
Already on the day after the installation of the solution on site, the employees of the selected pilot Raiffeisen store in Borken received appropriate training. Straight after the training, the new POS was released for self-checkout by the customers.
AGRAVIS's idea: to relieve the burden on open, traditional POS at peak times, reduce staff costs and make better use of capacities for consultation and assortment management. And to offer customers an additional option that is especially appreciated by people with only a few items in their shopping baskets.
The pilot project in Borken will run until the end of the year, and the findings and experience gained will then be used to develop a rollout concept.
And we look forward to further challenges in the DOCK program!
From our competence centre Omni-Channel & Store Solutions
Categories: SAP Customer Checkout | Self-Checkout | Digital Transformation